Vantage PointVia BoingBoing. Those more literate than myself are refering to this as a real-life Rashomon moment - I'll admit that I had to look up what the hell they were talking about, but I'm a doofus.
First Jeff tried to order what he wants from the Murky Coffee in Arlington and when the barista snootily won't let him have it his way, he creates his own solution to the problem, makes a bit of a scene and then blogs about it.
I just ordered my usual summertime pick-me-up: a triple shot of espresso dumped over ice. And the guy at the counter looked me in the eye with a straight face and said “I’m sorry, we can’t serve iced espresso here. It’s against our policy.”
The whole world turned brown and chunky for a second. Flecks of corn floated past my pupils, and it took me a second to blink it all away.
“Okay,” I said, “I’ll have a triple espresso and a cup of ice, please.
He rolled his eyes and rang it up, took my money, gave me change. I stood there and waited. Then the barista called me over to the bar. I reached for it, and he leaned over and locked his eyes with mine, saying “Hey man. What you’re about to do … that’s really, really Not Okay.””
Then we hear from Carl, another patron who was at the Murky at the time, writing in his own blog.
After the customer left the counter, the barista was fuming and told his coworker, “I almost told that guy not to come back.”
Thanks, Nick, for hiring such helpful young people who uphold basic tenets of customer service. Where would the world be if customers could get what they wanted? This young fellow did a good job protecting the ignorant customer from cold espresso.
Barista guy - get over it. It’s just coffee, not a matter of safety or health, and the guy knows how he wants it.
Of course, Nick, the owner of the Murky, has to get his two cents in on the store blog:
Okay, we don't do espresso over ice. Why? Number one, because we don't do it. Number two, because we don't do it. Mostly for quality reasons. Also, because more than half the time, it's abused (Google "ghetto latte").
No modifications to the Classic Cappuccino. No questions will be answered about the $5 Hot Chocolate (during the months we offer it). No espresso in a to-go cup. No espresso over ice. These are our policies. We have our reasons, and we're happy to share them.
There's much more, including comments in some of the above blogs from additional vantage points and Jeff's stupid comment about coming back with kerosine and matches (not smart to even joke about) being taken as a threat by Nick. Gotta say that I'm with Carl. It's just coffee. But then I delight in going into Starbucks and insisting on ordering small, medium or large. What the fuck is a "vente" anyway - is that medium or large? Why should I have to remember that? It's just coffee.